ANTONELLA

WHERE DO YOU SHIP FROM & DO YOU SHIP WORLDWIDE?

We ship from Belgium and UK. We ship worldwide.

WHEN WILL MY ORDER ARRIVE?
All orders are processed Monday through Friday, excluding holidays.
For standard delivery please allow 1-2 business days for order processing/packing.

All orders will be delivered within 3-4 business

days.  If you want to order a hat please make sure you check your head-size

prior to placing your order.

Please inquire for faster shipping rates. 

There can be occasional customs or courier delay which

may affect your delivery timeframe.

For any questions email hello@yosuzi.com 

WHICH COURIER DO YOU USE AND IS IT INSURED?

All orders are shipped using DHL. The merchandise is insured

during the transit time until the goods are delivered to the specific

address of the customer, at which point responsibility for the purchased

goods passes to you.

WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?

For purchases made in UK, USA & Europe duties and/or taxes are included within the total sale price.

We are unable to be held responsible for these charges, and they will not be reimbursed or refunded

by Yosuzi. If you are unsure of the charges and whether you will be affected,

please contact your local customs office to find out more information.

WHAT IS THE RETURN POLICY?

Full price items may be exchanged/retuned for a refund, within 10 days of receiving the item.

Items must be unworn, in original condition—with all tags remaining in place.

All items that were purchased on sale can only be returned for an exchange or store credit within 10 days of receiving the item.

We do not accept any sale items for return, we only accept an exchange or a credit note.

Please note returns that are unauthorised, received past our shipping window, damaged, worn or missing the original hang tag and

shipping box it came in will be shipped back to the customer at the customer's expense.

goods passes to you.

PROMOTIONS AND DISCOUNTS

Two or more discount codes and/or promotions can not be combined

All items that were purchased with a discount code or on sale can only be returned for an exchange or store credit within 10 days of receiving the item.

ARE RETURNS FREE?

The shipping cost incurred for returning item/s to Yosuzi for

an exchange or refund are NOT covered or reimbursed by us.

HOW DO I ORGANISE A RETURN?

Email orders@yosuzi.com to receive further instructions on how to return your order.

The return parcel is your responsibility so any parcel lost during the return will not be refunded.  Make sure to use a tracking service when choosing a carrier. The return parcel is your responsibility so any parcel lost during the return will not be refunded.

HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?

We try and process returns as quickly as possible, but we do ask

for 24-48 hours to be able to process your return.
If you're exchanging, we will send your new product,

and email you a new tracking number.
If you're refunding, we will refund you through the

same method you used to pay, and email you once complete.

WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

Whilst we hope this never happens, if you do receive damaged

goods, or have a manufacturing fault occur, please contact

us immediately at orders@yosuzi.com so we can personally

assist you and resolve the issue as quickly as possible.