WHEN WILL MY ORDER ARRIVE?
All orders are processed Monday through Friday, excluding holidays.
There can be the occasional customs or courier delay which
Please allow for 1 working days to pick and pack your order.
An email will be sent once your order has been dispatched.
For any questions email email@example.com
WHICH COURIER DO YOU USE AND IS IT INSURED?
WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?
WHAT IS THE RETURN POLICY?
We can not accept any returns that do not
We do not accept any sale items for return, we only accept an exchange or a credit note.
ARE RETURNS FREE?
HOW DO I ORGANISE A RETURN?
We can not be held liable for the loss of your product being returned.
We recommend using a registered postal service to return goods, alternatively, we are able to provide a shipping label with a tracking number you can use to organise your collection at an additional charge.
HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?
If you're exchanging, we will send your new product out,
If you're refunding, we will refund you through the
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
A REFINED TAKE ON THE CLASSIC WOVEN HAT, THE MOCTEZUMA HAS BEEN DESIGNED TO BRING THE TROPICS TO YOU. EXPERTLY HANDCRAFTED IN ECUADOR FROM SMOOTH TOQUILLA PALM, IT FEATURES A PUTUMAYO BEADED BAND WITH A BLACK AND WHITE MOTIFS.
EACH HAT TAKES APPROXIMATELY 2 DAYS TO HAND WEAVE BY ARTISANS IN ECUADOR.
BODY: 100% TOQUILLA PALM STRAW, WATERPROOF PAINT
TRIM: 100% COTTON GLASS BEADS AND BLACK HARDWARE
CROWN HEIGHT: 11cm BRIM WIDTH: 8cm
SIZE GUIDE: S - 55 cm; S/M - 56 cm; M - 57 cm; M/L - 58 cm L - 59 cm;
XL - 60 cm; XXL - 61 cm